Everything about your job has changed. It’s time your metrics did too.
Craig Williams, CIO of telecommunications networking company Ciena, knows exactly how his IT team will be evaluated by the company’s leaders in 2019. They will look at a wide range of metrics that include things like talent management (days to fill open position, number of employees completing management development), profit participation (revenue per IT employee), and change management (rate of adoption for new social media, data, and collaboration tools).
More of the CIO.com article from Minda Zetlin
