It’s a fait accompli at this point that the enterprise will become significantly more automated over the next decade, both in terms of IT operations and infrastructure management. And while this will most certainly affect the knowledge workforce, and probably cost jobs, it will also bring about a higher level of data productivity that will ultimately enhance the value of both human and technological resources.
Automation works best when it is directed at the rote, repetitive tasks that occupy the majority of the knowledge worker’s time. This can include everything from system mapping and resource provisioning to data tracking and analysis. If there is one thing that the current crop of automation solutions excels at, it is taking over these mindless operations to allow humans to concentrate on the more creative aspects of fulfilling the business model.
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