Victoria Cross, managing partner, Instinctif Partners’ Business Resilience team, discusses the top trends which have emerged from the company’s CrisisOptic and RecallOptic online diagnostic and benchmarking tools over the past year.
In the year since the CrisisOptic and RecallOptic tools have been available, we have helped over 50 businesses and organizations to quantify their business resilience. Three areas have emerged as common weaknesses in crisis preparedness and business resilience strategies and the following article looks at these in turn:
Post-incident review is a weak area
A score of 100 percent is the highest that can be achieved in each category measured, with the Review category (conducting and learning from a post-incident review) being identified as the most common area of weakness. Many of the companies obtained a low score in this area, with some even scoring zero. The average score was 50.7 per cent.
Interestingly, although overall it might be expected that larger companies would generally score more highly, size has not proved a clear indicator of preparedness. In fact, we have seen both global brands and small manufacturers scoring zero in this category.
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