Data Center Knowledge – How to End On-Call IT Burnout and Post-Traumatic Alert Fatigue

In so many ways IT operations has developed a military-style culture. If IT ops teams are not fighting fires they’re triaging application casualties. Tech engineers are the troubleshooters and problems solvers who hunker down in command centers and war rooms.

For the battle weary on-call staff who are regularly dragged out of bed in the middle of the night, having to constantly deal with flaky infrastructure and poorly designed applications carries a heavy personal toll. So, what are the signs an IT organization is engaged in bad on-call practices? Three obvious ones to consider include:

Support teams are overloaded – Any talk of continuous delivery counts for squat if systems are badly designed, hurriedly released and poorly tested.

More of the Data Center Knowledge post from Peter Waterhouse

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