Think that unplanned IT work is not a big problem? Here are hard numbers on the impact of unplanned work on the average IT professional. 29% of every day, and five times longer to resolve issues as compared to identifying issues. How are you reducing unplanned work?
It’s no secret that IT professionals have to cope with many unexpected situations during the workday. Unpredictability comes with the territory as digital enterprises become more sophisticated and complicated. But what might be surprising is the amount of time those unplanned activities consume every day: almost one-third of working hours. That’s among the key findings of “The 1E 2017 IT Incident Response Report,” a survey of IT professionals conducted by 1E, a provider of software lifecycle automation solutions. The study shows that operational issues such as outages and troubleshooting take up the most time, followed by help desk issues. Sumir Karayi, founder and CEO of 1E, found the amount of time spent on unplanned incidents surprising.
More of the Baseline article from Eileen McCooey