Wall Street Journal – CIOs Say Focus on Customer Is Paramount

We asked chief information officers how they expect their role to change in 2016 and beyond. They said the “seat at the table” discussion is over, and that the CIO exerts greater influence inside the C-suite as technology permeates every line of business.

Many CIOs said they now shape corporate strategy, not just support it. While they still have a mandate to improve operating performance, keep costs down and drive productivity using technology, they also guide product development and user experience design.

“Regardless of industry, CIOs will have more responsibility directly to the customer,” said Bill Bradley, CIO at CenturyLink Inc.

While in the past viewed as mostly a technical position, “the CIO…is now considered very valuable in the ability to bridge the gap between IT and internal and external customer needs,” said Erika Lance, CIO at Nationwide Title Clearing Inc.

More of the Wall Street Journal article

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