Margaret Heffernan – The secret ingredient that makes some teams better than others

“The trust, knowledge, reciprocity and shared norms that create quality of life and make a group resilient. “Thanks, Emily Theis, for sharing this.

Culture defines any business, but it’s one of the hardest things to manage. In this extract from her new TED Book, Margaret Heffernan lays out the often-overlooked element necessary to build an effective, efficient organization: social capital.

Running a software company in Boston, I recognized — and my board told me — that we needed to reposition the business. Our product was too bland, too generic to stimulate excitement or loyalty. I needed a team to help me, and I ended up working through the problem with a motley crew: a young web developer, a seasoned and eccentric media executive, a visual artist, and me. We spent a week in the private room of a burger joint, exploring options, rejecting easy answers, pushing one another to find something none of us could see. Looking back, I recall that intense period as one of the most thought-provoking learning experiences I’ve ever had. The team was outstanding — and successful — but why? How did such an eclectic combination of people manage to work together so well? What made this experience of creative conflict so productive?

More of the Ted Idea from Margaret Heffernan

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