– Enterprise IT appears to be going insane

Are we continually asking our users what they really need from IT?

Long may we have high-quality, capable, resilient, inexpensive IT. Unfortunately for CIOs and enterprise IT, these characteristics don’t equate to “value” in 2015 in the opinion of business users.

Increasingly, business users are less and less enchanted with IT consistently achieving its SLAs and KPIs and increasingly grouse about such things as a faster way to market, a better customer experience or a lower cost in the employee on-boarding process.

Business users are frustrated with the enterprise IT function because of its inability to meet their business needs in a timely fashion. This frustration is not new and has been around since organizations first centralized IT into a shared service. However, there’s no doubt that business users’ patience is running out; they are increasingly vocal and often more likely to go around the enterprise function to accomplish their goals.

More of the article from Peter Bendor-Samuel

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