You have heard it said that “rock and roll is dead.” The same could soon be said about your IT department.
External pressures are driving an extinction of the IT department. Today’s business users are becoming more and more savvy, growing up with all kinds of technology in both the home and the office. Desk-side computing is dying off quickly, being left behind by technologies—like tablets, smart phones, and even wearable technology like eyeglasses and wristwatches—that make your employees more mobile and agile. This type of technology doesn’t typically need desk-side support, and when users are frustrated enough to need “human” help, they look for services such as Kindle’s Mayday for instant assistance that’s specific to the device/service that they are experiencing issues with.
The movement toward mobility and agility naturally drives organizations toward more cloud-based services, and software as a service (SaaS) rather than customized applications. This means that as time goes on, storage infrastructure, compute infrastructure, network infrastructure, and the data center will become less and less relevant.
Today’s business managers need to move at the speed of technology, and often consider the IT department a hindrance more than anything else. So how do you reverse that trend?