It was a privilege and an honor for me to have the opportunity to interview John Hagel, who brings 30 years of experience of working at the intersection of business strategy and technology. As a management consultant, author, speaker and entrepreneur, Hagel is the co-chairman of Deloitte’s Center for the Edge, where he is helping to identify emerging business opportunities and persuade CEO’s to put them on their agenda. Hagel frequently blogs about business and technology strategy.
Deloitte’s Center for the Edge considers the digital technology infrastructure to be one of the core forces which is getting exponentially better every year. But Hagel says there is a “delicious paradox” being that the very same technologies that bring awesome opportunities and new possibilities, at same time bring mounting performance pressures, accelerating change and growing uncertainty. He calls this the “dark side of technology” and it has real implications for businesses that have been built around the notion of predictability, standardization and tight integration to remove inefficiencies.