CustomerThink – What Really Creates Customer Loyalty?

Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty.

60% of customers today say that companies that set out to deliver better customer service don’t actually improve the customer experience enough to create customer loyalty.

All companies want customer loyalty. Customer retention is part of the strategy of any business. The problem many organizations face today is that even with their emphasis on customer retention and increasing customer loyalty, customers aren’t feeling the love they think they need in order to reward organizations with their continued business.

This infographic comes from the team at Drumbi, a company that provides technology to transform the way we communicate. The Drumby team believes that mobile devices, smartphones, mobile web, social media and location-based interactions have created a new metaphor for communications.

More of the CustomerThink post by Flavio Martins

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